One phone number for every request.
Residents and families can call or text one number to ask questions, share feedback, or report issues. Candid answers common questions, routes requests to the right team, and hands off to staff when a human needs to step in.
- ✓ Answers 99% of common questions, 24/7
- ✓ Turns issues into routed maintenance tasks
- ✓ Hands off to staff when a human is needed
CandidResident HubActiveQuestions answered. Requests routed. Follow-up tracked.
How the Resident Communication Hub works.
Set up one resident and family line
Candid gives residents and families one number they can call or text for questions, feedback, requests, and concerns. It becomes a simple front door for everyday communication, so residents get answers faster while the front desk focuses on meaningful in-person interactions.
Connect community information
Candid uses your approved community information, such as FAQs, dining menus, activity calendars, visiting hours, and resident engagement systems, to answer questions accurately and understand where requests should go.
Answer common questions automatically
Residents and families can ask about meals, activities, appointments, transportation, visiting hours, services, or community updates. Candid answers approved questions automatically and escalates anything that needs human attention.
Route requests and create tasks
When a conversation includes a request, complaint, maintenance issue, dining comment, or sensitive topic, Candid captures the details, routes the item to the right person or department, and can create a task or work order with the original conversation attached.
Close the loop with residents and families
When an issue is resolved or a task is completed, Candid can follow up with the resident or family member to confirm the request was handled and capture any remaining feedback.
Calls and texts become assigned tasks.
Candid pulls actionable issues out of resident and family calls, then turns them into assigned, trackable tasks with status, priority, owner, and the original conversation attached. Teams know what needs to be done, who owns it, and what still needs follow-up.
Suggested
To Do
In Progress
Done
An illustrative example of the kind of output Candid delivers.
Logged in your system. Closed with the resident.
Every issue Candid captures is logged straight into the maintenance system you already use. The moment it’s marked done, Candid texts the resident to confirm it’s really resolved.
Resident Communication Hub, answered.
What can residents and families use the Resident Communication Hub for?
What happens when a resident reports a problem?
Does the hub connect to our maintenance systems?
Is there a human when a resident needs one?
Resolve resident requests faster.
See how Candid answers common questions, routes issues to the right team, creates tasks, and closes the loop with residents and families.