Everything about Candid, in one place.

Candid is a workforce and engagement platform built for senior living and care organizations. We help operators hire faster and collect meaningful feedback from staff, residents, and families, all in one place. Our platform covers AI-powered hiring interviews, resident and family satisfaction surveys, and a resident communication hub.

AI recruiting software uses automation and artificial intelligence to help recruiting teams engage, screen, and interview candidates automatically. These platforms are especially valuable in high-volume hiring environments where recruiters must manage large numbers of applicants efficiently. Candid automates the screening interview so your team focuses only on candidates worth moving forward, reducing time-to-hire without sacrificing quality.

AI survey software uses automation and artificial intelligence to collect, analyze, and act on feedback from residents, families, and staff, without manual outreach or paper forms. These platforms are especially valuable in environments where consistent feedback collection is critical, but staff bandwidth is limited. Candid automates the entire survey process, from outbound calls and texts to reporting and benchmarking, so your team gets actionable insights without adding workload.

Candid currently supports nine languages, including English, Spanish, French, Dutch, Russian, Mandarin, Cantonese, Japanese, and Korean. Residents and applicants are met in the language they are most comfortable speaking, which lifts response rates across diverse communities. If your desired language is not available, reach out to our team. We are actively expanding language coverage and want to hear where demand is.

After a candidate applies, Candid’s AI conducts a structured phone or text interview using a role-specific guide. Every candidate for the same position receives the same questions in the same order, creating a consistent and fully documented experience across all locations. The AI does not make hiring decisions; it surfaces responses, key themes, and transcripts for your team to review.

This is an important question we take seriously. Structured interviews are actually one of the most effective tools for reducing hiring bias, because every candidate is evaluated against the same criteria rather than being subject to a recruiter’s in-the-moment impressions or unconscious preferences. Our interview guides focus exclusively on job-relevant competencies, such as experience, availability, reliability, and role-specific scenarios. The AI has no awareness of a candidate’s race, gender, socioeconomic background, accent, speech patterns, age, or any other demographic characteristic. It evaluates only what a candidate says in response to structured, job-relevant questions. We strongly recommend that each organization’s HR or legal team review and approve the final question set before going live, which we support as part of onboarding. That said, no system is entirely bias-free. The hiring decision always rests with your team, and Candid is designed to inform that decision, not replace it.

No. Candid does not approve or reject candidates. It surfaces structured interview transcripts and insights for your team to act on. You stay in control of every hiring decision. The one exception is knockout criteria: if a candidate does not meet a predefined requirement, such as a required license or minimum experience level, the system will flag or remove them automatically based on rules your team sets. Every other decision stays with your recruiters.

Our default question libraries are designed around job-relevant criteria and avoid protected characteristics. We recommend that your HR or legal team review the final question set during onboarding. We can adjust any question that does not align with your standards or applicable employment law, including EEOC guidelines.

Yes. Candid integrates with most major ATS platforms, including Apploi, Paylocity, UKG, and others, and we add new integrations regularly. Scores, transcripts, recordings, and status changes flow directly into your system for a seamless recruiter experience with no need to log into a separate platform.

Yes. For our experience monitoring and resident communication modules, Candid connects with EHR and care management platforms, including PointClickCare (PCC), as well as resident engagement and operations tools such as WelcomeHome, WorxHub, and TELS. These integrations allow resident data to flow securely into Candid without manual uploads, keeping surveys timely and communication accurate across your locations.

Reach out to our team. We can discuss timelines, and in the meantime, we support secure file-based data workflows so your organization can get started without waiting for a full integration.

We offer subscription and usage-based pricing depending on your organization’s size and needs. Phased rollouts are available so you can see performance before committing at broader scale. Contact us for a tailored quote.

Most organizations are up and running within two to four weeks, depending on the number of locations and whether an ATS integration is involved. We handle onboarding, configuration, and training, you do not need internal technical experts to manage Candid, though having an internal champion who can coordinate across locations and drive adoption makes a real difference.

We include onboarding, training, and dedicated customer success support during rollout and beyond. You also get access to a library of user guides and tutorial videos that are constantly updated as the platform evolves.

Existing clients should reach out to their dedicated Candid support contact. New inquiries can be sent to hello@callcandid.com or via the contact form at callcandid.com.

Candid conducts outbound surveys by phone and text, no app, no login, and no reliance on residents or families to fill in an online form. Our AI calls or messages residents and family members directly, asks structured questions, and captures responses automatically. This approach consistently achieves higher response rates than paper or email surveys.

Survey timing and frequency are fully configurable. Common setups include post-move-in surveys sent 14 days after arrival, bi-annual satisfaction surveys, and annual family engagement surveys. You decide the cadence, and we handle the rest.

Yes. We work with your team during onboarding to configure question sets that reflect your care standards and the metrics you want to track. Our default libraries are aligned with industry frameworks, including CoreQ, and we can add or adjust questions to fit your specific needs.

Yes. All reports include benchmark comparisons drawn from our dataset of tens of thousands of surveys conducted across various care levels, as well as industry benchmarks through our partnerships with leading senior living research organizations.

The resident communication hub allows your team to send updates, announcements, and check-ins to residents and families through automated phone and text messaging. Residents and families can also call in at any time to submit work orders, share feedback, get answers to common questions, and more, without needing to track down a staff member. It is designed to keep everyone connected and informed without adding workload to your team.

Yes. Each location is set up with its own community name and a local area code number for outbound calls. This means residents and families see a familiar local number rather than an unknown out-of-state line, which significantly improves answer rates.

Yes. Candid is built with healthcare-grade data standards. We never handle or store health or financial information; our platform is strictly limited to hiring and engagement workflows. All data is hosted on HIPAA-compliant US infrastructure with end-to-end encryption, strict access controls, and full audit trails. We apply a minimal-data approach, storing only what is necessary to deliver the service. A Business Associate Agreement (BAA) is included in our standard agreement, and we maintain BAAs with all relevant third-party subprocessors who handle data on our behalf.

We use end-to-end encryption, host all data on HIPAA-compliant US infrastructure, and apply strict access controls at every level. We never store more data than is necessary, and all interactions are fully auditable. Subprocessors involved in data storage and call infrastructure are covered by data protection agreements. We can provide a full subprocessor list and security documentation as part of any formal IT review.

We provide a security architecture overview and BAA as standard. For organizations requiring a formal IT security review, we can provide penetration test summaries and subprocessor documentation upon request. Reach out to hello@callcandid.com to initiate a review.