Melbourne Place gathered actionable feedback in two weeks, with zero staff involvement
An empathetic AI voice assistant replaced paper surveys and manual data entry with real-time, dashboarded insight.
The challenge
Paper surveys and manual data entry created delays, consumed staff resources, and kept Melbourne Place from quickly spotting emerging needs or acting on them.
How Candid helped
Candid deployed an empathetic AI voice assistant for one-on-one interviews with residents and families, with leadership-designed questions, transparent notification, and automated data streaming to a real-time dashboard with trends and priority alerts.
The results
The community gathered actionable feedback within two weeks with no staff involvement, and leadership gained real-time dashboard insight to make resident-focused improvements proactively.
See what Candid can do for your communities.
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