Transforming resident and family feedback at Bristol Glen
Tailored surveys per care level reached 100+ residents and families in two weeks, with zero staff involvement.
The challenge
Bristol Glen struggled to gather timely feedback across independent living, assisted living, healthcare, and memory care. Traditional surveys required staff involvement and manual data entry, limiting participation and delaying insight.
How Candid helped
Candid designed surveys tailored to each care level, consolidated contacts into one system, and automated the entire collection process. Residents responded by phone with no staff intervention, and data was captured securely and accurately.
The results
Bristol Glen reached a 63% average response rate (70% independent, 73% assisted living). Responses were auto-categorized by theme, care, dining, safety, communication, giving leadership real-time visibility for immediate follow-up.
“Candid streamlined the entire feedback process, collecting, analyzing, and organizing resident and family insights automatically. It gave us clear, actionable data without adding to staff workload.”Anna Burke, Executive Director, Bristol Glen
See what Candid can do for your communities.
Book a 30-minute demo and we'll walk through the workflows most relevant to your team.